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Prices & Destinations
Delivery time
Requesting delivery for a specific date
Saturday deliveries
Tracking your order
Notification of Delivery
Signing for delivery
Damages & Returns

Prices & Destinations
For deliveries to mainland UK destinations we charge a flat rate of £29.99 for pallet deliveries; for parcel deliveries we charge a maximum of £4.99 depending upon the size and weight of the items ordered. All orders above £200 are delivered free of charge. For delivery to all other destinations please contact us for a quotation.

Delivery time
Although we ask that you allow up to 14 days for delivery our average delivery time is around 5-7 working days. If you have an urgent requirement, contact us and we'll try our best to meet your needs.

Requesting delivery for a specific date
Most of the delivery companies that we use specify a delivery period of between 1 and 3 days from the date of collection from our warehouse, to delivery to you the customer. To be able to guarantee a delivery on a certain date we would need to despatch the item the day prior on a 'next day guarantee' service. This is a premium service and is charged at an extra £10.00 per pallet delivery and £5.00 per parcel delivery.
Please note that specific date deliveries need to be notified at least 7 days in advance of the date required.

Saturday deliveries
Saturday deliveries are charged at an extra £30.00 per pallet and £10.00 per parcel.

Tracking your order
You can track your order at any point between purchase and delivery by contacting our customer service department on: 01244 818767. Alternatively you can email us at: customerservice@gardenlimited.co.uk

Notification of Delivery
With pallet deliveries our hauliers will call in advance to notify you of delivery. If the delivery date is inconvenient, you can arrange with them a more suitable alternative.
Parcel deliveries are dispatched by couriers such as Parcelforce, DHL & TNT. If you are not in when they try to deliver, they will leave a card letting you know there has been a delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel.

Signing for delivery
Before you sign for your order, please check the items to ensure that everything has arrived undamaged & correct. Whilst we take every care in packing our orders damages and errors do occasionally occur. In the event of an order error or damaged item please ask the carrier to return the order and sign the delivery note accordingly.

Damages & Returns
If you are not entirely satisfied with any of your items they can be returned to us (undamaged and in their original condition) within 14 days of purchase for a full exchange or refund. Delivery charges will apply except where items have arrived damaged or in error. Please note that claims for damages or orders received in error must be made within 3 days of receipt of items. For further information please refer to our returns and refunds policy.