home > frequently asked questions

Order & Delivery
How much does delivery cost?
Where do you deliver to?
How do I order?
Can I specify a particular delivery date?

Damages & returns
What do I do if an item arrives damaged?
What do I do if the wrong item arrives?
What do I do if an item is defective?
How do I return an item?

Technical & maintenance
What is the Length of cable on pumps supplied?
How do I connecting pump to electrical supply?

Order & delivery

How much does delivery cost?
Delivery is charged at a flat rate of £29.99 per pallet delivery and a maximum of £4.99 per parcel delivery depending upon the size and weight of the items ordered. Each item details whether it is delivered by pallet or by parcel.

Where do you deliver to?
The above prices are for deliveries to mainland UK destinations only. For delivery to all other destinations please contact us for a quotation.

How do I order?
By phone: 01244 818767
By fax: 01244 818754
Online: www.gardenlimited.co.uk
By email: sales@gardenlimited.co.uk
By post: Garden (GB) Limited
2B Pendle Court
Evans Way
Shotton
Flintshire
CH5 1QJ

Please make cheques payable to Garden (GB) Ltd.

Can I specify a particular delivery date?
Please refer to the delivery & returns page for information on specific date deliveries

Damages & returns

What do I do if an item arrives damaged?
Please refer to our returns and refunds policy for information on what to do in the event of an item arriving damaged.

What do I do if the wrong item arrives?
Please refer to our returns and refunds policy for information on what to do in the event of the wrong item arriving.

What do I do if an item is defective?
Please refer to our returns and refunds policy for information on what to do in the event of a defective item arriving.

How do I return an item?
Please refer to our returns and refunds policy for information on returning an item.

Technical & maintenance

What is the Length of cable on pumps supplied?
All pumps are supplied with 10 metres of heavy duty cable.

How do I connecting pump to electrical supply?
If you are not wiring the pump directly into an outdoor waterproof junction box then it is imperative that you use an RCD breaker unit. This is a small safety unit that plugs into the mains supply; you then plug your pump into the RCD unit. If a problem arises, such as the cable being severed, the power automatically shuts down, thus avoiding injury.